Refund policy

Return & Refund Policy

Thank you for supporting Amanda Jo Watercolor. Every piece of art is created with care, and I want you to be completely thrilled with your purchase. Because of the delicate and handcrafted nature of original paintings and prints, please review the return guidelines below before placing your order.


Original Paintings & Custom Commissions

Due to the unique, one-of-a-kind nature of original artwork and personalized commissions, all sales of original paintings and custom pieces are final.

If you have questions about color, scale, or texture prior to purchasing, please reach out directly—I am always happy to provide additional photos or video clips to ensure you feel confident in your selection.


Art Prints & Merchandise

Unframed fine art prints and non-custom products may be returned for store credit or exchange within 14 days of delivery, provided they meet the following conditions:


  • Items must be unused, in their original condition, and in their original protective packaging.

  • Returned items must be free of bent edges, fingerprints, or surface wear.

  • Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.

Note: Digital downloads, gift cards, and custom-framed prints are non-refundable.


Damaged or Faulty Items

Art is packed with extreme care to ensure safe transit, but accidents occasionally happen along the way. If your package arrives damaged:


  1. Take clear photos of the damaged artwork and the outer packaging immediately upon arrival.

  2. Contact me at amandajowatercolor@gmail.com within 48 hours of delivery with your order number and photos attached.

  3. I will work with you right away to arrange a replacement print, repair, or full refund for damaged items.


How to Initiate a Return

  1. Email Request: Send a message to amandajowatercolor@gmail.com with your order number and the reason for the return.

  2. Review: Once approved, you will receive instructions on where to send your parcel.

  3. Ship: Pack the item securely in its original flat mailer or tube. Returns received damaged due to poor repackaging will not be eligible for a credit or exchange.


Cancellation Policy

Orders for in-stock prints can be canceled within 2 hours of purchase for a full refund. Once an order has been packaged or dispatched, standard return policies apply. Custom commission orders cannot be canceled once work has commenced.